500 mn FAQ —
Answers to All Your Questions

No. Under 500 mn's policy, each person may only operate one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited. Play fair — one account is all you need to enjoy every benefit.

KYC verification is required to protect your account and ensure fair payouts. To verify, upload a clear photo of your National ID (NID) or passport. Verification is typically completed within 24 hours. Large withdrawals will not be processed without a verified account.

on the login page and click the "Forgot Password?" link. Enter your registered email or mobile number — a reset code will be sent to you. Use the code to set a new password and log back in. The whole process takes under 5 minutes.

Accounts may be suspended due to rule violations, incomplete verification, or security alerts. Email support@500mn.bet with full details of your issue — our support team typically resolves it within 12 hours.

After logging in, Financial Transactions section. Click the "Deposit" button, choose your payment method (bikash/Nagad/Rocket), and enter the amount. Complete the transaction as instructed — funds are usually credited to your wallet within 1–3 minutes.

The minimum deposit at 500 mn is just ৳200. Maximum limits vary by payment method and account type. Generally, bKash/Nagad deposits are capped at ৳30,000 per day. Verified accounts may have higher limits.

Withdrawals on 500 mn are typically very fast — in most cases, funds reach your bikash/Nagad/Rocket within 5 to 15 minutes. If your KYC verification is complete, your first withdrawal goes through without any delay. During peak hours, it may take up to 6 hours.

Common reasons for withdrawal rejection include: incomplete KYC, an incorrect mobile number, or unmet bonus wagering requirements. The rejection notification will specify the reason. Resolve the issue and resubmit your request. For assistance, write to support@500mn.bet.

First, wait 5–10 minutes. If the issue persists, email support@500mn.bet with your transaction ID and a screenshot. Our finance team will identify and resolve the problem as quickly as possible — most cases are sorted within 30 minutes.

Register and make your first deposit — the welcome bonus will be credited to your wallet automatically. No code is needed to claim the bonus. The bonus amount and terms on the rewards page View. A up to 100% match bonus is available on your first deposit.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to bet ৳20,000 in total. This is in place to prevent bonus abuse. The wagering terms for each bonus on the rewards page are clearly stated.

Yes, but conditions apply. Winnings from free spins are credited to your bonus balance and are subject to wagering requirements — typically 10x to 30x for free spin winnings. Check the specific offer's terms in the Bonus section.

You earn loyalty points on every bet placed at 500 mn. Accumulated points can be converted into cash bonuses, free spins, or special rewards. The more you play, the more points you earn — on the rewards page View point tiers and benefits.

At 500 mn you'll find: Live Casino (roulette, blackjack, baccarat), slots, Lottery, Sports Betting (cricket, football, tennis), Jackpot Games and much more. New games are added every week — on the New Games page View.

Yes. All games on 500 mn use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify game fairness. Live games are streamed with real dealers, leaving no room for manipulation.

in the Sports section Available sports include: cricket (IPL, BPL, international), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and many more. Both live betting and pre-match betting are supported.

in Jackpot Games A small portion of each bet goes into the progressive jackpot pool. Any player can win the massive jackpot at any time. The current jackpot amount updates in real time. Even the minimum bet gives you a chance to win.

Absolutely. 500 mn uses SSL encryption technology that meets banking-level security standards. Your personal information is never sold or shared with third parties. For full details, Privacy Policy Read more.

Go to Profile Settings → Security → click "Enable 2FA". A one-time OTP will be sent to your mobile number. Confirm with the OTP. From that point on, every login will require an OTP — this significantly improves your account security.

Change your password immediately and enable 2FA. Then email support@500mn.bet to request a temporary account lock. Our security team will investigate promptly and take the necessary action. Keeping your balance safe is our top priority.

Yes. 500 mn is a licensed and regulated online gaming platform. We operate in accordance with international gaming regulatory guidelines and are committed to ensuring responsible gaming. To learn more, About Us View page.

Ways to reach the 500 mn support team:

• Live Chat: Click the chat icon at the bottom-right of the website — available 24/7
• Email: support@500mn.bet — response within 12 hours
• FAQ: Most questions are answered right here on this page

Absolutely. The 500 mn support team provides assistance entirely in Bangla. Most of our agents are Bangladeshi and fully capable of communicating in your language. Just connect via live chat and write in Bangla — you'll get instant help.

For any complaint, send a detailed message to support@500mn.bet. Our dispute resolution team investigates within 48 hours and provides a written response. If you are not satisfied with the outcome, Terms & Conditions third-party mediation is available under the applicable terms.

500 mn is committed to responsible gaming. You can set deposit limits, betting limits, or a temporary self-exclusion period directly from your account. For more details, Responsible Gaming View page.